Frequently asked questions
Know what the platform does before you buy access.
Straightforward answers about membership, documents, privacy, credit bureau connections and service limitations.
What is DIY Credit Repair?
DIY Credit Repair is a self-service education, document and workflow platform. It helps members understand credit information, identify entries that may genuinely need investigation or correction, prepare structured requests, track cases and follow-ups, and organise their own credit-repair journey.
Can correcting inaccurate information improve my credit score?
It can potentially help. If inaccurate, duplicated, outdated or unsupported negative information is corrected or removed, your credit profile may better reflect your actual position. Depending on the rest of your profile and the scoring model used by the relevant bureau, that may contribute to improved creditworthiness or a higher score. No particular score increase can be guaranteed.
What happens when I dispute inaccurate information with a credit bureau?
For a complete dispute, the registered credit bureau must investigate the challenged information and seek credible supporting evidence. The dispute-resolution process must be completed within 20 business days from receipt of the complete notification, including required supporting information or documentation. If credible evidence cannot be obtained to support the challenged information, it must be corrected or removed from the bureau records. If credible evidence supports it, the information may remain.
Can DIY Credit Repair remove legitimate debt or accurate negative information?
No. Accurate information is not removable simply because it is negative or affects a score. The platform is intended for understanding your records and preparing appropriate requests where information may genuinely be inaccurate, duplicated, outdated, unsupported, unauthorised or otherwise require investigation or updating.
Is this a monthly subscription?
No. Membership access is purchased once for a fixed 3, 6 or 12 month period. There is no recurring monthly membership debit order.
Do all access periods include the same tools?
Yes. The access periods use the same core member platform. The main difference is how long you can use the member tools and continue tracking your progress.
Do you guarantee that my credit score will increase?
No. Credit scores are calculated by the relevant credit bureau using its own data and scoring model. DIY Credit Repair does not guarantee a score increase, deletion, credit approval or any particular outcome.
Are live credit reports and scores already available?
The platform has a secure multi-bureau connection foundation for TransUnion, Experian, XDS and Consumer Profile Bureau. Live bureau data is enabled only after the relevant provider relationship, technical integration, consent flow and security requirements have been approved and configured.
What document tools are included?
The member Document Library includes structured tools for common credit-information, enquiry, account, settlement, debt-verification and follow-up situations. The generator asks factual questions and prepares a professional PDF/DOCX letter using the appropriate recipient route.
Are the generated documents legal advice?
No. The documents are self-service correspondence tools. They do not make DIY Credit Repair your attorney, debt counsellor, credit bureau or legal representative. Court proceedings, summonses and matters requiring legal advice should be handled with an appropriately qualified professional.
How is sensitive member information handled?
Sensitive onboarding, generated-document, case and credit-data records use dedicated protected workflows. The platform is designed to avoid deliberately copying full sensitive records into routine email notifications. No online system can promise absolute security, so members should still protect their login details and devices.
Does DIY Credit Repair submit every dispute for me?
No. The platform helps the member prepare and organise their own correspondence and workflow. Submission methods differ by recipient: some credit bureaux use portals, while providers or collectors may use their own email, online or postal channels.
What happens when my access period ends?
Member access to protected tools ends when the paid access period expires unless a new access period is purchased. Existing records remain subject to the platform's retention, privacy and legal obligations.
How can I get support?
Use the Contact page for account, payment, document or technical support. Existing members should use the member dashboard, Action Centre and Case Tracker for their private workflow instead of emailing sensitive credit information.
Still need help?
Use the Contact page for account, payment, document or technical questions. Please do not send passwords, full card details or complete credit reports through the public form.
